Wednesday, December 11, 2013

misleading advertising

I was on the United Airlines website and found a flight I wanted.  I clicked it to begin the checkout process and then I saw that I could save $50 if I apply for the United credit card.  I figured, why not...I travel.  I'd love to save $50 off this overpriced airfare and get extra miles...even better.

I clicked the link and filled out the application.  In seconds I discover I was approved.  I go back to the United website to finish my purchase, and it won't go through.  The flight was put on hold, so I tried again the next morning.  I called United to explain to them that I can't purchase this flight with the new credit card - while I didn't have the card, it shows in my account.  They tell me I need the card code on the back and it must be activated, therefore I have to pay with another card if I want the flight.  I attempt to explain to the customer service rep that I signed up for the card so I can get the $50 defeats the whole point if I have to pay with another card.  I talked to her supervisor to explain, and she too said that another card is needed.  I told them that the adversiement is misleading..that I can not get the $50 off that flight because any flight would not work until after you get the card, which could take up to two week - and I read the Get Details.  If that was the case...I wouldn't have applied for the card.  I asked because of the misleading advertising and now all this time on hold, if they can just discount my airfare by the $50 and I'd give them a credit card over the phone.  No, they claim they can't change the price.  42 minutes...I didn't get anywhere.

I called the United credit card company to ask them to stop the credit card application, but they said they can not do that. I told them I no longer wanted the card because I was not able to use it to purchase my ticket.  They didn't care.  I have to wait until I get the card and then call them back.

I know I am not a special frequent flier, I am just a regular person.  But I want all of you to beware of this advertising.  Sure...the deal is correct $50 off your first (and only) that credit does NOT roll over to other months.  You'd have to consciously one day say, hey, I want an airline credit card, let me do this now, a few weeks before I book a flight.  Then once you get it, then sure, you get your $50 statement credit.

I did end up purchasing the flight anyway because it was the best time/date/price combination I was able to find in the two week period.

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